Please create a ticket using the Support button on UAT.
We check tickets regularly, and are committed to resolving issues, find solutions and ensuring you have a smooth experience with our services as quickly a possible.
To assist you efficiently and understand the problem thoroughly, following Information are always helpful and are highly appreciated if you can provide these:
What did you see? Screenshots
Where did you face the issues? URLs to ContentStack pages / to Website
How did you face the issue?
Which messages did you receive from the system? Error messages
Who has reported? This is e.g. relevant in case of MyMitsubishi or if you have access issues in ContentStack
How urgent is your request? Please set the priority for your request:
Minor - Just a question, nothing with a kind of urgency (Reply within 4 working days)
Major - You need support / feedback to continue efficiently (Reply within 3 working days)
Critical - You are under pressure to get something done, but you need support / feedback to do so (Reply within 2 working days)
Blocker - You cannot continue and you're completely blocked in an important task (Reply within 1 working day)
Having these details at our disposal will aid us in reproducing the problem and investigating its root cause. Once we can recreate the scenario, we will be in a better position to implement a suitable solution promptly.
Rest assured, we are dedicated to resolving all blocking issues for you as quickly as possible, and your cooperation in providing the requested information is greatly appreciated.
Any further context you can provide will expedite the resolution process.
The form: