FAQ

Please create a ticket using the Support button on UAT.

We check tickets regularly, and are committed to resolving issues, find solutions and ensuring you have a smooth experience with our services as quickly a possible.

To assist you efficiently and understand the problem thoroughly, following Information are always helpful and are highly appreciated if you can provide these:

• What did you see? Screenshots

• Where did you face the issues? URLs to ContentStack pages / to Website

• How did you face the issue?

  • Describe reproducible steps

    • describe the behaviour you have faced

    • how you have received the unexpected issue

    • include what you have expected

• Which messages did you receive from the system? Error messages

• Who has reported? This is e.g. relevant in case of MyMitsubishi or if you have access issues in ContentStack

• How urgent is your request? Please set the priority for your request:

  • Minor - Just a question, nothing with a kind of urgency (Reply within 4 working days)

  • Major - You need support / feedback to continue efficiently (Reply within 3 working days)

  • Critical - You are under pressure to get something done, but you need support / feedback to do so (Reply within 2 working days)

  • Blocker - You cannot continue and you're completely blocked in an important task (Reply within 1 working day)

Having these details at our disposal will aid us in reproducing the problem and investigating its root cause. Once we can recreate the scenario, we will be in a better position to implement a suitable solution promptly.

Rest assured, we are dedicated to resolving all blocking issues for you as quickly as possible, and your cooperation in providing the requested information is greatly appreciated.

Any further context you can provide will expedite the resolution process.

The form:

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Overview:

It is not possible for local admins to re-use a local web page or content block in another local website of your sales organisation, if there is no EMEA entry.

This guide outlines the process of creating an EMEA fallback to enable the reuse of local web pages or content blocks across different local websites in ContentStack.

Follow these simple steps to efficiently implement this feature.

Procedure:

1. Create Local Content: Begin by creating a local web page or content block in your designated locale.
   If you want to take over a page of a local website which is not part of your sales organisation, please provide the link to that page.

2. Generate Support Ticket: Submit a Support Ticket to request the creation of an EMEA Fallback. Refer to the instructions below for creating a ticket.

3. EMEA Fallback Creation by Support: Once the Support Ticket is processed, the landing page will be saved (not published) to EMEA-en by Support, establishing an EMEA fallback. After the EMEA (Master) entry is created, it becomes accessible in Contentstack for localization purposes.

4. Receive ContentStack EMEA-EN Link by Support: Customer support will provide you with a ContentStack EMEA-EN Link.

5. Open Link and Select Locale: Open the URL provided by Support and select your desired locale for localization in ContentStack.

6. Save (Don't Publish): Ensure to save the changes without publishing at this stage in ContentStack.

7. Repeat for each Local website: Perform the localization process for each local page/content in ContentStack, regardless of it being local or local-en.

8. Modification and Publishing: After completing the localization for all websites, you can freely modify and publish the content to the respective local or local-en website in ContentStack.

Important Note: Remember, the process involves saving, not copying. Follow the standard localization procedure for unlocalized pages during this process.

After you request for an Emarsys Newsletter ID, you need to request a specific newsletter to be created in Contentstack. To do so, please follow these steps:

1. Create a Support Ticket with your Newsletter Request

2. Support will create a new Newsletter in your locale

3. You will receive a link

4. For localization, follow the next steps in this User Manual.

If you want to delete a document i.e the asset, from the website, please proceed as follows:

1. Delete or unpublish the document entry (central document or local document).

2. Wait a few minutes to ensure the webhook ran, then delete the asset.

The advanced search is updated upon deletion / unpublishing of the document, not the asset.

Use ContentStack Chrome extension

https://www.contentstack.com/docs/developers/utilities/contentstack-google-chrome-extension/