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Support Requests
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Please create a ticket using the Support button on UAT. We check tickets regularly, and are committed to resolving issues, find solutions and ensuring you have a smooth experience with our services as quickly a possible. To assist you efficiently and understand the problem thoroughly, following Information are always helpful and are highly appreciated if you can provide these:
Having these details at our disposal will aid us in reproducing the problem and investigating its root cause. Once we can recreate the scenario, we will be in a better position to implement a suitable solution promptly. Rest assured, we are dedicated to resolving all blocking issues for you as quickly as possible, and your cooperation in providing the requested information is greatly appreciated. Any further context you can provide will expedite the resolution process. The form: |
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Overview: Currently it is not possible for you to re-use a local web page or content block in another local website, if an EMEA entry is not existing. This guide outlines the process of creating an EMEA fallback to enable the reuse of local web pages or content blocks across different local websites in ContentStack. Follow these simple steps to efficiently implement this feature. Procedure:
Important Note: Remember, the process involves saving, not copying. Follow the standard localization procedure for unlocalized pages during this process.
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After you created a new Contact list in Mailjet, you need to request a new newsletter created in Contentstack. To do so, please follow these steps:
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Tips & Tricks
I don’t know how to find …
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Use ContentStack Chrome extension https://www.contentstack.com/docs/developers/utilities/contentstack-google-chrome-extension/ |
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Usually a URL path tells you which page you are currently on. E.g. https://emea.mitsubishielectric.com/fa/solutions /solutions → This is the solutions page and could be searched in ContentStack. |
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Check the right side of ContentStack, click on ‘'info-icon’' and check the section ‘'Referenced in’' to navigate through ContentStack. |
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How can I improve useability in the new design?
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The new design takes the approach of offering individual pages for main topics. Users will not click through various subpages, but scroll down. Among other things, sorting is achieved through so-called anchor links. For this reason," splitting up" the page by using too many different style elements and nesting should be avoided. |
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The old design required more modules to structure content. This includes, for examples, Collapsibles and Tabs. While Collapsibles tend to support the new design approach, Tabs can easily lead to the approach being disrupted, especially when used at the top of a page
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Contact Forms
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Please make sure, that you have used default fields in your fieldset / form. If you didn’t use default fields and also not added last name, company and email adress in ContentStack, the website will add Last Name, Company, Email adress automatically. This is an excerpt of the user manual: ,,The fields “E-mail address”, “Surname”, and “Company” are always required and set as such by the system, even if you don’t put them on “Required” here. They will always be shown as “mandatory” fields in the frontend." These fields are required, because c4c expect these Information to successfully create an entry in the CRM system. Please check according user manual |
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Check ContentType ‘'Formfield’', if default fields has been translated in your language and published correctly. |
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Useful Links: (and all local websites) |
MyMitsubishi
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Please make sure, that the user is exists in the ContentType ‘'MyMitsubishi’'. You have access to this through your locale. If the user is not existent or validated, it’s most likely that the user:
Recommend your user to register anew. In most of the cases Support cannot do anything in these cases.
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If a user tried the password recovery email from the website, but never received an email
Recommend your user to check restrictions in the company on regards firewall / whitelisting.
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This unfortunately is not possible, because the email address is used as a unique Identifier to communicate through web services which are implemented in the website. Please ask the user the register anew. |
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Useful Links: https://emea.mitsubishielectric.com/fa/mymitsubishi/register (and all local websites) |
Testing
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You can publish to the test environment (User Acceptance Test). This is UAT access in MEU network (VPN): If you change emea to ‘'de’'; “pl” etc. https://wwwt-de1com.web.melco.co.jp/fa/; https://wwwt-pl1com.web.melco.co.jp/fa/ you will be forwarded to your respective local website. This is UAT access by Internet (with password): https://test-emea.mitsubishielectric.com/fa If you change emea to ‘'de’'; “pl” etc., you will be forwarded to your respective local website.
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Please publish all changed entries. E.g. You changed a content block → publish The changed content block is in a web page → Check if the right content block has been referenced and also publish |
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User Acceptance Test = This is the test environment which allows you to test your changes before they are released to Production. |
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Use the Preview function in Contentstack to quickly see changes you make in a web page or a content block of a web page without publishing it to UAT.
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Publish Management
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Webpages or other ContentTypes are referenced with each other. If you forget to publish one reference, your will not see the expected result on the website. A simple habit in your daily work could help in managing publishes: Webpage → ContentBlock → further references like ContentTypes or assets which has been added to your contentblock. A Webpage contains a Contentblock, a Contentblock can contain other ContentType/Asset which enhances your ContentBlock.
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In ContentStack you can check the Status on the right side of an entry. This example shows you that this entry is not published to PROD, but only on UAT. |
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Please reload the page 3x-4x times. A Cache is implemented to store the data. This helps to have a fast page and saves from overloading our systems behind. Or see ,,Content parts are missing in the website'' |
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Some parts in ContentStack are only viewable by Content managers. Which means some ContentTypes are only editable by dedicated user roles and permissions, such as Central Content Managers, Product Admins and Administrators. |
Translations and Localizations
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Let's break down the logic and steps to apply English (EN) content to the local (Germany) version in ContentStack: Inheritance / Fallback Logic
Website Display:
Scenarios: Scenario 1: Local Content Only
Scenario 2: Localized Translation with existent EN Versions
Steps to Apply EN Content in Germany (Local Version):
Summary:
Please follow these steps to ensure that your EN Content is properly applied to the local (Germany) version in ContentStack. If you have any further questions or need assistance, feel free to reach out. |
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In order to localize the web pages, please follow the instructions:
*) Remark: |
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During the website relaunch, existing documents were migrated from the legacy site to the current one. Central files, such as catalogs, had and still have English originals and localized versions. In the new site, all documents, including localized ones, are accessible through dropdowns in the website. The migration treated all documents as central due to the legacy site's uniform upload process.
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Useful Links: Create and Localize Central Pages |
Error Messages
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What is a 404 Error Message, and what should I do? A 404 message gives you the hint that the page behind the URL which you have accessed is not available/existent. This specific error is a message you see when a webpage cannot be found on a website. It's like trying to find a specific book on a library shelf, but the book isn't there. In web terms, it means the page you're looking for isn't available on the website. This could be due to a mistyped URL, a page that was moved or deleted. If you encounter a 404 error, you might want to double-check the web address, and check the content in ContentStack. This can happen in following cases:
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What is a 500 Error Message, and what should I do? A 500 error message is a response from a website server. Something has gone wrong on the server's end while trying to display a web page. It indicates an internal server error, which means the server encountered an unexpected problem and couldn't fulfill the request properly. The website's administrators are most likely already working to fix the problem.
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